Returns & Exchanges
At Matr Boomie, we want you to be completely satisfied with your fair trade purchase. If you are not delighted with your handcrafted home goods, we accept returns on unused items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Pack with Care
Securely package your items in their original packaging, ensuring fragile home decor is well-protected to prevent damage during transit.
Ship the Package
Affix your shipping label and drop the package off at any authorized carrier location; we recommend using a trackable shipping service.
Receive Your Refund
Once our artisans inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing